Shipping and Returns Policy

Shipping

I aim to get your parcel to Australian addresses within fourteen working days from point of sale. If you require faster delivery, or delivery to other parts of the world then feel free to email me and I will get back to you as quickly as possible to accommodate your needs or answer any queries.

Returns

If the artwork has been damaged in the post please keep all packaging and refer to my full returns policy below for further details. I aim for your experience of working with me to be as smooth and positive as possible.

Original Artwork Return Policy

Please unpack carefully and retain all packaging until you have decided that you are happy with your purchase.

From the time you receive your original artwork, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.  

We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Art by Charlotte White and are not fully satisfied, you have: 

Seven (7) days to contact us about your intent to return the work

Three (3) days from the day you contacted us to ship out the artwork. ***Do not ship the artwork before contacting us.***

If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)

How to Return an Original, Undamaged Work

Step 1 – Within seven (7) days of your merchandise delivery date, please contact our email support at charlotte-white@outlook.com to give us your order information and the reason for wanting to return the work.

Step 2 – Repackage the artwork using the original packaging materials. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing similar packaging materials to send the artwork back safely and securely to the artist. Please contact me for advice if needed.

Step 3 – Email charlotte-white@outlook.com to complete the return process.

Once the piece safely reaches the artist, Art by Charlotte White will process your return and the amount owed will be refunded to your original source of payment in the same currency (minus shipping costs, if any). Damaged art work caused by improper packaging will not be refunded.

What to Do If the Artwork Arrives Damaged

Step 1 – Within seven (7) days of your merchandise delivery date, please email charlotte-white@outlook.com to give us your order information.

Step 2 - Save original packaging!

Step 3 - Take photos of damaged artwork and packaging. Please email these photos to charlotte-white@outlook.com.

Step 4 -  Art by Charlotte White will contact you to discuss next steps.

If you experience any problems at all regarding your order please email me at charlotte-white@outlook.com and I will be happy to help.

Thank you.